training day 2 the birth of routine alarms, playlist for waking up in the shower lunchboxes we have to lock up our phones and chargers in case people try to steal data saddest 007 mission EVER ahahahaha can you imagine? "the name is Bond, I work for Expedia- when people aren't yelling at me to fix their booking issues I try to locate and steal my arch nemesis' travel information" HA I'm going to take an average of 120 to 130 calls a day and 90% of those calls will be: yes of course I'll fix it but did you know we have a mobile app where you can do this yourself? and they'll call in again after I walk them through downloading the app for another thing that they can do on the app when they find out they've been patched to Egypt they'll ask to speak to an American supervisor they'll get an Egyptian supervisor who'll say something like no ma'am, this is UPS and you're looking for USPS which is the post and they'll say WELL WHY DIDNT YOU JUST SAY SO and I'll tell my boss that if they roll the tape, I very much did say so and they'll shrug their shoulders and sigh and I'll sigh the nicest thing about working in a customer care hub (besides the cats and dogs) is that people who work there are extremely patient and cheery to the point of delusion (they all bloop!) everyone's really kind I mean, you have to be when there's a stairwell known as the crying area I've seen people breaking down but I always see at least one or two people comforting them I'm very lucky I'm not trapped and can afford to have a 50 percent attitude and that I don't have to work inside a weird glass top pyramid like HR (we can see them from the escalators, saddest looking office ever-- no windows and a pointy glass ceiling) Im going to buy snacks from uncle Ragab the store at the company is overpriced |